We know that the demand for information is increasing and sometimes it is impossible to respond in a personalized way to each of the user’s needs; That’s why the chatbot is a practical solution, so much so that it is estimated that 67% of consumers have used a chatbot in a year.
If you have your site in the most popular CMS in the world, the WordPress chatbot plugins are the key if you want your conversions to increase.
This virtual assistant will revolutionize the way your company comes into contact with its customers.
4 Characteristics of The Best WordPress Chatbot Plugins
Immediacy and interaction are one of the features that users are looking for when browsing websites. Improving the user experience through chatbots is one of the goals of companies looking to attract more conversions to their websites.
Here are some of the most important features that a chatbot should have to have a greater impact, both for your business and for the customer experience:
- It is capable of generating natural conversations: a chatbot interprets what users say and identifies that language through advanced machine learning algorithms to compare it with the list of actions available to it.
- It can be integrated into a CRM, allowing you to store actions in real time, resolve customer needs and channel messages appropriately.
- It can infer solutions based on the histories of other relevant cases: this is how it can respond autonomously with complex reasoning.
Now that you know the features that a chatbot should have, it is time for you to choose the most suitable one for your WordPress website. What do you think if you take a look at the options we have for you?
Best 13 WordPress Chatbot and Live Chat Plugins
1. LiveChat
LiveChat is one of the most popular and easy-to-use chat plugins. It allows you to resolve customer queries in real-time.
LiveChat is a very useful live chat solution that provides a very easy-to-use service. Both for the visitors/customers of your website, as well as for you and your agents.
On the client side, LiveChat presents users with a nice chat box at the bottom of the page.
This box always remains in view and can be accessed with just one click. So, after the conversation is over, your customer can leave feedback and rate their experience with your agent.
They can also support you on social networks, through the sharing buttons added to the chat box.
Main features:
- Send personalized messages
- Hold multiple live chat sessions at the same time
- Built-in ticket system
- Integration with third-party apps like Zendesk, Freshdesk, Salesforce, MailChimp, etc.
- You get a complete history of previous chats.
Price: 14 days free trial, Premium plans start at USD 16/month, and you will get a 30% discount on your first payment.
2. Tidio Chat
Tidio Chat is a live chat service that helps you communicate with your customers, it is designed specifically for WordPress and its installation is very simple.
Its 24/7 feature will help you generate more customers at any time. Its design adapts to any website and it has a form that allows you to contact your visitors when they are not online.
This tool combines live chat with a chatbot, which helps improve your customer service.
Main Features:
- Compatible with desktop and mobile devices
- Allows tracking/monitoring of visits in real-time
- You can set custom responses
- It will enable you to transfer chat from one agent to another
- You can also customize banners, colors, and themes with Formilla.
Price: Free for 100 visitors and plans start at $49/month.
3. Many Chat
Many Chat Plugin helps you build relationships with your customers through personalized interactive content. It’s easy to connect as it doesn’t require any coding experience.
After its installation you will find a link in the settings that will take you to “ManyChat Inclusion”; there you can add a main ManyChat JavaScript code. The best thing is that you can easily turn it on or off.
Main Features:
- User-friendly interface
- Builder of functional chat flows
- Built-in Analytics Tools That Are Beneficial
- pre-made template collections
- Unlimited chatbot flow customization
Price: free plan and plans from 15 USD per month.
4. Collect.Chat
Collect chat is very easy to add to your WordPress website. It allows you to automatically generate and qualify your leads, as well as collect critical feedback.
To add this option you just have to log in to WordPress, select the plugin, and add a new option.
You don’t have to be an expert in coding, as you can build your chatbot in no time: drop the elements you need and edit the text fields, check that it’s correct in the preview
Main Features:
- Instant notification
- Capture emails
- Drag & drop builder
- Meeting booking
- Lead generation
- Integrate with any tool you use, such as Salesforce, Google Sheets, and more
Price: free up to 50 responses per month and plans from 24 USD per month.
5. Botsify
The creation of the Bostify chatbot interface is very simple, as is its integration with WordPress.
Bostify has pre-built chatbot templates that help you ease the process of creating default responses for conversations and store user data efficiently, which can be a great source of lead generation.
It supports chatbots in multiple languages and offers forms created using a visual editor.
Main Features:
- Unlimited chatbot users
- Multiple chatbots
- Analytics and reporting
- Account manager
- Fully managed chatbots
Price: 14 days free trial, Plans start at $49/month.
6. Landbot
Landbot WordPress chatbot plugin is easy to use and easy to add to your website. Signing up is very easy and you can create a free account.
It allows you to play with the design of your chatbot using various settings and default templates. Also, design complex conversational flows using mind maps.
Although the platform offers a free plan, it only supports up to 100 free chats; If you need more conversations, you can contract a payment plan.
Main Features:
- Creating Leads, Gathering visitor data, and qualifying leads.
- Conversations can be used to automate customer assistance.
- Promote & recommend products
- Surveys & questionnaires.
Price: Free for 100 monthly chats and plans starting at $32/month.
7. Zendesk Chat
Zendesk Chat is one of the most popular live chat services available to WordPress users, It’s a comprehensive solution to support users.
The online control panel allows you to manage multiple conversations simultaneously and access data and conversations from one place without having to change channels.
The plugin developed by Zendesk has won several awards and is available in more than 40 languages.
Main Features:
- Drag-and-drop builder for designing custom conversation flows
- AI chatbot, Proactive chat to capture leads
- Branding customization
- live chat advanced analytics
- Chat routing and management
- Automation handles repetitive logistics
- Stay connected on any channel
Price: Free trial available and plans starting at $19/month.
8. Aivo
Aivo Chatbot platform provides you with the automated omnichannel technologies and live agent services you need.
It leverages natural language processing (NLP) technology, collects customer data for custom solutions, and has enough memory to deliver long conversations.
It’s easy to use, provides second-level support, and uses forms built in Zendesk to provide support on specific topics. It also collects questions that were not answered to organize them according to date and frequency.
This gives you the opportunity to optimize the default responses.
Main Features:
- Simple chatbot builder.
- Conversational artificial intelligence.
- Capability to design multichannel experiences.
- Salesforce, Genesys, and Zendesk integrations.
- Conversation Archiving
- GDPR and LGPD compliance
- Customer Profiles
Price: 30-day free trial. Plans start at $75/month.
9. Zoho Sales IQ
Zoho Sales IQ is not only for live chat but also a complete sales support system for WordPress sites. This is free with many interesting details that we see below.
With this Zoho plugin, you will be aware of your visits to the web. If you are running an online store in WordPress, this system gives you amazing details of your store visits, such as geolocation, referral source, etc., so you can easily make your data-driven business decisions.
This live chat system comes with an automatic trigger to attract your store visitors and increase revenue on your site.
Price: Free plan up to 100 Chat sessions/month and premium plans start at $7/month.
Main Features:
- Provides real-time visitor tracking
- Rate and classify users as hot, warm, and cold based on their browsing.
- easy to configure
- Identifies new and returning store visitors.
- Offers instant chat translation
10. Formilla Live Chat
Formilla is a very efficient live chat tool that is available in a free or paid variant. In fact, the plugin is so feature-rich that you can use the free version if you only get a moderate amount of traffic to your website.
With the premium version, you get support for managing a large number of chats, which is necessary for high-traffic websites. Then there are customization options that you can use to change the appearance of your website.
Premium users also get the benefit of chatting via Android or iOS, meaning you can stay in touch on the go. Other awesome features you get are real-time visitor monitoring, offline email forms, chat queues, and much more.
Main Features:
- Compatible with desktop and mobile devices
- Allows tracking/monitoring of visits in real-time
- You can set custom responses
- It will enable you to transfer chat from one agent to another
- You can also customize banners, colors, and themes with Formilla.
- Integrate with the most popular apps Pipedrive, Zendesk, MailChimp, and Zapier.
Price: Free plan for up to 30 chats/month and premium plans starting at $25/month ($20 for annual payment).
11. Joonbot
Joonbot chatbot plugin offers an easy and fast installation, without the need to handle code. It allows you to add videos and GIFs to the answers, which makes it more attractive for visitors, especially if your company likes to communicate more informally.
Furthermore, all their designs are responsive and can be presented in a variety of formats according to the needs of your website. You can also share your chatbots on other sites and networks with a custom URL.
Main Features:
- Easy and quick installation
- Responsive display on any device.
- Multiple formats: widget, modal, embed, or full page.
- GIFs & videos
- Traffic source targeting
- Custom goals and results analysis
- Integrations – Integromat, Zapier, Airtable, Google Sheets, Stripe, and more
Price: Free for up to 100 conversations and plans starting at $28/month.
12. Chatfuel
Chatfuel has a plugin that allows you to install a free Facebook chat directly on your website. This means that visitors can have a Facebook Messenger conversation with you with a single click.
Its configuration is very easy, it allows you to have a direct conversation with your visitors without having to leave the site, it has automated responses and it helps you configure your chatbot using pre-built blocks.
Main Features:
- AI/Machine Learning
- Automated publishing
- Customers management
- File sharing
- Lead engagement, verification, and validation
- Visual analytics
- Customizable branding
Price: free plan up to 50 conversations and plans from 15 USD per month.
13. Pure Chat
Pure chat WordPress chatbot plugin allows you to customize your chat box, with unlimited colors, eye-catching animations, and custom images. Apart from the design, this tool is interesting because you can schedule when to stay online and when not.
The live chat window also doubles as a signup form for any MailChimp email list.
You will certainly be able to create beautiful and attractive chat boxes, which your customers will not mind appreciating and looking at while waiting for their response.
The plugin offers an extensive list of tools like unlimited colors, a huge variety of amazing animations, support for custom images, etc.
Main Features:
- Provides a wide range of customization, including language selection.
- Provides information about the location of customers
- Allows to ban users by IP
- SMS notifications
- Realtime analytics
- You can download a full transcript of the chat
- You can add personalized answers to common questions
- Integrations with Google Analytics, HubSpot, Infusionsoft, and Zapier
Price: 30-day free trial, plans from 39 USD per month.
14. HubSpot
With HubSpot’s WordPress CRM Plugin, you get much more than just a chatbot: you can organize, monitor, and nurture relationships with your leads. It has a feature that collects in one place all the information directly from the contact forms.
This way you will be able to track requests, redirect cases to your agents, and, above all, increase the success of your website with more sales closed.
HubSpot offers you, in addition to the chatbot plugin, these two WordPress tools that will take the performance of your business to another level: popup builder and contact form builder for WordPress.
Main Features:
- Automate lead capture and support.
- Built-in analytics
- Drag and drop builder
- Automated email when someone fills out a form or sends you a live chat message
- integrate HubSpot with over 1090 apps including Gravity Forms, WooCommerce, Zapier, Stripe, and more.
Price: Free plan available and Premium plans start from $18/month including marketing automation.
15. 3CX Live Chat
The 3CX Live Chat plugin is a great tool to get started with a complete customer communications solution on your website. Although the plugin is available as a standalone WordPress product, its strong point is the ability to integrate with 3CX Phone System software.
By combining the two, the user not only gets a complete business communications solution but also the ability to use voice and video in the live chat on your website.
This means customers can easily elevate chat conversations to voice or video at any time, for free. You can also integrate Facebook business messages and respond to Facebook messages and live chat through the same interface.
Agents receive all live chat conversations through the free 3CX web client and smartphone apps. So you don’t have to be active in WordPress or have your dashboard open to reply to posts.
You will also receive notifications when a customer sends a new chat message, so you don’t miss any messages and offer a great customer service experience.
Main Features:
- Elevate a live chat to a real-time call (or even video call)
- Free 3CX mobile apps (iOS or Android)
- Assign chats to specific agents, or groups
- Easy-to-use interface
- Unlimited number of agents
- Customizable chat button
- Automatic assignment of chat messages
- Customer ticket system
- Service rating after chat
Price: Free plan available (only includes the live chat feature.) and Premium plans start from €175/year
What Is a Chatbot?
The chatbot is an assistant that communicates with users through text messages. Sometimes, it is a virtual companion that is integrated into web pages and/or applications, chatting and helping users.
Thanks to this technology, the user can maintain a conversation through software that is integrated into a messaging system, such as Facebook, Twitter, Telegram, Whatsapp, etc.
They have an advantage!: they solve the doubts of users who want to contact them at any time of the day.
When users browse web pages, what they are looking for is the immediacy and interaction of the site.
Conclusion
This is the selection of the best WordPress chatbot plugins. I hope you found this useful reading. All the plugins that I have mentioned here are top-notch and the best in their category.
However, there are many of these plugins and not all of them can be covered in this list.
So, if you know of some awesome plugins that are not mentioned here, feel free to mention them in the comments section.
Also, if you decide to use any of the plugins mentioned here or are already using one, leave us a comment about your experience with it. We’d all love to hear your ideas and experiences.
